Conditions of Sale

This page (together with our Privacy Policy and Terms of Use) tells you information about us and the legal terms and conditions ("Conditions") on which we sell any of the goods ("Goods") listed on our website ("our website") to you.

These Conditions will apply to any contract for the sale of Goods to you ("Contract"). Please read these Conditions carefully and make sure that you understand them, before ordering any Goods from our website. Please note that by ordering any of our Goods, you agree to be bound by these Conditions and the other documents expressly referred to in them.

1. About Us

1.1 We operate the website www.steeltubedirect.co.uk. Contracts and orders are accepted and the Goods are delivered by Liberty Commodities Limited, a company registered in England and Wales under company number 3349135, and with our registered office at Liberty Commodities Limited, 7 Hertford Street, London W1J 7RH trading as Steel Tube Direct. (Email : Sales@steeltubedirect.co.uk)

2. Purchasing From Us

2.1 To purchase from us you must be over 18 and resident in the United Kingdom. Steel Tube Direct cannot deliver to countries outside the United Kingdom.

2.2 If you are buying Goods from Steel Tube Direct, Steel Tube Direct will ask you to confirm that your order is correct before you proceed to the checkout. If it is not correct, you can revisit your order and correct mistakes before confirming and submitting your order to Steel Tube Direct. It is your responsibility to ensure that your order is correct before submitting it to Steel Tube Direct. If you have any problems with your order, please contact us through the Steel Tube Direct contact page.

2.3 When you submit your order, you are offering to buy the Goods at the price set out in the order. No contract is made until Steel Tube Direct has sent you an email confirming that your order has been accepted.

2.4 If the Goods that you have ordered are no longer available, we may offer you substituted Goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed. If you do not want the substituted Goods, you can cancel your order as set out below, and we will pay for the cost of returning the Goods.

2.5 If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Goods until we have confirmed that we have accepted your order.

3. Price of Goods and Delivery Charges

3.1 The price of the Goods will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of the Goods are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of the Goods you have ordered, please see clause 3.5 for what happens in this event.

3.2 Prices for our Goods may change from time to time, but changes will not affect any order which we have confirmed with an acceptance.

3.3 The price of the Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

3.4 The price of any Goods does not include delivery charges. Our delivery charges are as quoted on our website from time to time.

3.5 Our website contains a large number of Goods. It is always possible that, despite our best efforts, some of the Goods on our website may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will inform you in writing of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.

4. Paying for the Goods

4.1 You must pay for the Goods when you place the order by either PayPal or Sage Pay. If we are unable to accept your order for any reason then we will either not debit your PayPal or Sage Pay account or refund any money we have already debited in respect of the order. We will not dispatch the Goods until we receive payment in full.

4.2 Please note that there is a limit of £10,000 on any orders placed on our website. If you wish to order more Goods that the limit, please contact us through the Steel Tube Direct contact page.

5. Delivery

5.1 Your order will be fulfilled by the estimated delivery date set out in the acceptance which will be within 30 days after the date of the acceptance, unless there is an Event outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. For the avoidance of doubt, time is not of the essence for delivery.

5.2 Delivery will be completed when we deliver the Goods to the address you gave us.

5.3 The Goods will be your responsibility from the completion of delivery.

5.4 You own the Goods once we have received payment in full, including all applicable delivery charges.

5.5 Unfortunately, we do not deliver to addresses outside the United Kingdom.

Clauses 5.6, 5.7 and 5.8 only apply if you are a consumer

5.6 If we miss the 30 day delivery deadline for any Goods then you may cancel your order straight away if any of the following apply:

  • We have refused to deliver the Goods;
  • Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • You told us before we accepted your order that delivery within the delivery deadline was essential.

5.7 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 5.6, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

5.8 If you do choose to cancel your order for late delivery under clause 5.6 or clause 5.7, you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Goods and their delivery.

6. Your Consumer Right of Return and Refund

6.1 If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund from us.

6.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made goods.

6.3 Your legal right to cancel a Contract starts from the date of acceptance of your order. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract End of the cancellation period

Your Contract is for a single item (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Goods.

Example: if we provide you with confirmation of acceptance of your order on 1 January and you receive the Goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

  • one item which is delivered in instalments on separate days.
  • multiple Goods which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the item or the last of the separate Goods ordered.

Example: if we provide you with confirmation of acceptance of your order on 1 January and you receive the first instalment of your Goods or the first of your separate Goods on 10 January and the last instalment or last separate item on 15 January you may cancel in respect of all instalments and any or all of the separate Goods at any time between 1 January and the end of the day on 29 January.

6.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form  on our website. If you use this method we will e-mail you to confirm we have received your cancellation. Alternatively, please contact our Customer Services email us at Sales@steeltubedirect.co.uk or by post to Liberty Commodities Limited, 7 Hertford Street, London W1J 7RH . You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

6.5 If you cancel your Contract we will:

  • Refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
  • Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option..

If you returned the Goods to us because they were faulty or mis-described, please see clause 6.7 below.

6.6 We will process the refund due to you as soon as possible and, in any case, within the deadlines indicated below:

  • if you have received the Goods and we have not offered to collect them from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us.
  • if you have not received the Goods or you have received them and we have offered to collect them from you: 14 days after you gave us notice of cancellation as described above.

6.7 If you have returned the Goods to us under this clause 6 because they are faulty or mis-described, we will refund the price of defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

6.8 We refund you to the PayPal or Sage Pay account used by you to pay.

6.9 If the Goods were delivered to you:

  • You must return the Goods to us as soon as reasonably practicable. Please note that the address set out in these Conditions and the Cancellation Form is not a returns address. If you wish to return your Goods to us, please contact us and we will provide details of the appropriate address to which the return should be made. If the Goods require collection, we will collect the Goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
  • Unless the Goods are faulty or not as described (in this case, see clause 6.6), you will be responsible for the cost of returning the Goods to us or, where relevant, the cost of us collecting the Goods from you. We charge £30 for collection of the Goods and a restocking and administration charge of £20.
  • You have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession.

For the avoidance of doubt, we are not obliged to collect the Goods from you.

6.10 As a consumer, you will always have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 6 or these Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

7. Returns as a business customer

7.1 If you are a business customer:

  • if you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 8.1; or
  • the Goods are faulty or mis-described,

We shall, at our option, either repair or replace the defective, faulty or mis-described Goods, or refund the price of the Goods in full.

7.2 If under clause 7.1 we decide to refund the price of the Goods, we will refund the PayPal or Sage Pay account used by you to pay within calendar 30 days of the day on which you gave us notice in writing as described above.

7.3 You may either return the Goods to us or agree with us collection of the Goods. Please note that the address set out in these Conditions is not a returns address. If you wish to return your Goods to us, please contact us and we will provide details of the appropriate address to which the return should be made. Any return or collection charges shall be at your cost unless the Goods are returned in accordance with clause 7.1.

8. Our Warranty for the Goods

8.1 We provide a warranty that on delivery the Goods shall comply with the specification of the Goods as set out on our website.

8.2 When buying our Goods, you must assess whether the Goods provided on our website are fit for your required purposes. We recommend that you take expert advice on suitability for purpose and, in particular without limitation, suitability for any load bearing and/or fluid or substance carrying applications. We make no warranty and accept no liability that our Goods are fit for your requirements.

8.3 We make no warranty and do not accept any liability in respect of any additional work you undertake to our Goods.

8.4 If you are a consumer, the warranty at clause 8.1 is in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standard's office.

9. Our liability if you are a business

This clause 9 only applies if you are a business customer

9.1 We only supply the Goods for internal use by your business, and you agree not to use the Goods for any re-sale purposes.

9.2 Nothing in these Conditions limit or exclude our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • Defective products under the Consumer Protection Act 1987.

9.3 Subject to clause 9.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

  • any loss of profits, sales, business, or revenue;
  • loss or corruption of data, information or software;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill; or
  • Any indirect or consequential loss.

9.4 Subject to clause 9.2 and clause 9.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Goods to which the claim relates.

9.5 Except as expressly stated in these Conditions, we do not give any representation, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

10. Our liability if you are a consumer

This clause 10 only applies if you are a consumer

10.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

10.2 We only supply the Goods for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.3 We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • Defective products under the Consumer Protection Act 1987.

11. Events Outside Our Control

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including, without limitation, an act of God, action by any Government whether British or foreign, war (whether declared or not) or threat or preparation for war, strikes, lock outs or other industrial action of third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, earthquake, subsidence, trade disputes, flood, epidemic or other natural disaster, failure of any third party supplier or carrier, or failure of public or private telecommunications networks.

11.3 If an Event outside Our Control takes place that affects the performance of our obligations under a Contract:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

12. Sub-Contracting

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.

13. Drawing and Copyright

Drawings, sketches, quotations and any other documents supplied by us and the copyright therein remain our property.

14. Description of Goods and Accuracy of Product Information

14.1 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the Goods accurately, your Goods may vary slightly from those images.

14.2 We cannot guarantee that the appearance and/or the colours of Goods shown on our website exactly reproduce the appearance and/or colours of the physical Goods themselves. All sizes supplied are within tolerance of +/- 3mm. All the information contained on our website is as accurate and up to date as possible and we cannot be held responsible for any inaccuracies.

14.3 Any ferrous metals provided may have some rust on them. This is the natural atmospheric oxidation of steel surfaces and we cannot be held responsible for any rusty patches. All our steel is kept dry inside to reduce any possible oxidation.

14.4 All Goods shown on our website are subject to availability. We will inform you by email as soon as possible if the Goods you have ordered are not available and we will not process your order if made.

15. Severance

Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable the remaining paragraphs will remain in full force and effect.

16. Headings

The headings do not form part of these Conditions nor shall they govern the interpretation of these Conditions.

17. Third Party Rights

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

18. Waiver

If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19. Governing Law and Jurisdiction

19.1 If you are a consumer, please not that these Conditions are governed by English law. This means that a Contract for the purchase of Goods through our website and any dispute or claim arising out of or connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.2 If you are a business, these Conditions are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes) will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.